Short CV
Athanasia Bouranta holds a Business Administration degree from the Athens University of Economics and Business as well as a M.Sc. and a Ph.D., both from the University of Piraeus in Greece. At present, she is an Associate Professor of Management at the University of Piraeus, Department of Business Administration. She has also worked at the University of Patras and collaborates with the Hellenic Open University and the National and Kapodistrian University of Athens. Athanasia teaches Management, Organizational Behavior, and Human Resource Management in both undergraduate and postgraduate programs. Her research has been presented at respected conferences within her field, and leading journals have published her work (i.e. International Journal of Contemporary Hospitality Management, International Journal of Entrepreneurial Behavior and Research, Total Quality Management & Business Excellence, The TQM Journal, International Journal of Quality and Reliability Management, International Journal of Productivity and Performance Management). Some of her research papers have received international recognition. She has participated as a speaker in international conferences, has numerous citations, and is a reviewer of scientific journals of her field. Her scientific interests focus on the human factor (soft skills, emotional intelligence, leadership, job satisfaction) and the quality of services. She spent more than 10 years in the professional arena, mainly in the service sector.
Publications
- Psomas, E., Keramida, E., Bouranta, Ν., Kafetzopoulos, D., (2023), “The adoption of Lean in the Greek public sector. An employee perspective”, International Journal of Lean Six Sigma, ahead-of-print.
- Bouranta, N., Psomas, E., Jaca, C., Casolani, N. and Liberatore, L., (2022), “Consumers' Food Safety Perceptions in Three Mediterranean Countries”, New Medit - A Mediterranean Journal of Economics, Agriculture and Environment, 21 4, pp. 71-84.
- Kafetzopoulos, D., Psomas, E. and Bouranta, N. (2022), “The influence of leadership on strategic flexibility and business performance: The mediating role of talent management”, Management Decision, 60 9, pp. 2532-2551.
- Psomas, E., Keramida, E. and Bouranta, N. (2022), “Practical Implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector. A Systematic Literature Review”, International Journal of Lean Six Sigma, 13 6, pp. 1277-1307.
- Dimitratzou, C., Psomas, E., Bouranta, N. and Kafetzopoulos, D. (2021), “The role of organizational culture in total quality management adoption and cost of quality, Total Quality Management & Business Excellence, 33 15-16, pp. 1718-1736.
- Bouranta, N., Psomas, E. and Antony, J. (2021), “Human factors involved in Lean Management: A Systematic Literature Review”, Total Quality Management & Business Excellence 33 9-10, pp. 1113-1145.
- Bouranta, N. (2021), “Does transformational leadership influence soft aspects of TQM? A comparison between manufacturing and service firms”, The TQM Journal, 33 3, pp. 706-728.
- Bouranta, N., Psomas, E. and Antony, J. (2020), “Findings of quality management studies in primary and secondary education. A systematic literature review”, The TQM Journal, 33 3, pp. 729-769.
- Psomas, Ε., Bouranta, N., Koemtzi, M., and Keramida, E. (2020), “Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek Citizen's Service Centers”, The TQM Journal. ahead-of-print.
- Tsirkas, K., Chytiri A.P. and Bouranta, N. (2020), “The gap in soft skills perceptions: A dyadic analysis”, Education + Training, 62 4, pp. 357-377.
- Karakasnaki, M., Psomas E. and Bouranta, N. (2019), “The interrelationships among organizational culture and service quality under different levels of competitive intensity: an application in the shipping industry”, International Journal of Quality and Service Sciences, 11 2, pp. 217-234.
- Bouranta, N., Psomas E., Suárez-Barraza, M.F. and Jaca, C. (2019), “The key factors of Total Quality Management in the service sector: a cross-cultural study”, Benchmarking: An International Journal, 26 3, pp.893-921.
- Bouranta, N., Psomas, E. and Vouzas, F. (2019), “The effect of service recovery on customer loyalty: The role of perceived food safety”, International Journal of Quality and Service Sciences, 11 1, pp. 69-86.
- Karakasnaki, M., Vlachopoulos, P., Pantouvakis, A. and Bouranta, N. (2018), "ISM Code implementation: an investigation of safety issues in the shipping industry"
WMU Journal of Maritime Affairs, 17 4, pp. 461-474.
- Psomas, E., Dimitrantzou, Ch., Vouzas, F. and Bouranta, N. (2018), “Cost of quality measurement in food manufacturing companies. The Greek case", International Journal of Productivity and Performance Management, 67 9, pp. 1882-1900.
- Psomas, E., Antony, J. and Bouranta, N. (2018), "Assessing Lean Adoption in Food SMEs: Evidence from Greece", International Journal of Quality and Reliability Management, 35 1, pp. 64-81.
- Koutsothanasi, E., Bouranta, N. and Psomas, V. (2017), “Examining the Relationships among Service Features, Customer Loyalty and Switching Barriers in the Greek Banking Sector”, International Journal of Quality and Service Sciences, 9 3/4, pp. 425-440.
- Psomas E., Vouzas, F., Bouranta, N. and Tasiou, M. (2017), "Effects of total quality management in local authorities", International Journal of Quality and Service Sciences, 9 1, pp. pp.41-66.
- Bouranta, N. and Psomas, E. (2017), “A comparative analysis of Competitive Priorities and Business Performance. Between manufacturing and service firms”, International Journal of Productivity and Performance Management, 66 7, pp. 914-931.
- Bouranta, N., Psomas, E. and Pantouvakis A. (2017), “Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece”, The TQM Journal, 29 1, pp. 147-166.
- Pantouvakis, A. and Bouranta, N. (2017), “Agility, organizational learning culture and relationship quality in the port sector”, Total Quality Management & Business Excellence, 28 3-4, pp. 366-378.
- Bouranta, Ν., Siskos, Υ., Tsotsolas, Ν. (2015), “Measuring police officer and citizen satisfaction: comparative analysis”, Policing: An International Journal of Police Strategies & Management, 38 4, pp. 705-721.
- Pantouvakis A. and Bouranta, N. (2014), “Quality and price – impact on patient satisfaction”, International Journal of Health Care Quality Assurance, 27 8, pp. 684–696.
- Bouranta, N. and Salavrakos, I-D. (2013), “A managerial analysis of labour mobility: evidence from the case of Greece”, International Journal of Employment Studies, 21 1, pp. 32-57.
- Pantouvakis A. and Bouranta, N. (2013), “The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector”, The TQM Journal, 25 2, pp.186-201.
- Pantouvakis A. and Bouranta, N. (2013), “The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect”, Learning Organization, The, 20 1, pp. 48-64.
- Zampetakis, L.A., Bouranta, N. and Moustakis, V. (2010), “On the relationship between individual creativity and time management”, Thinking Skills and Creativity, 5 1, pp. 23-32.
- Bouranta, N. Chytiris, L. and Paravantis, J. (2009), “The relationship between internal and external service quality”, International Journal of Contemporary Hospitality Management, 21 3, pp. 275-293.
- Zampetakis, L.A., Kafetsios, K., Bouranta, N., Dewett, T. and Moustakis, V. (2009), “On the relationship between emotional intelligence and entrepreneurial attitudes and intentions”, International Journal of Entrepreneurial Behavior & Research, 15 6, pp. 595-618.
- Bouranta, N., Mavridoglou, G. and Kyriazopoulos, P. (2005), “The impact of Internal Marketing to Market Orientation concept and their effects to bank performance”, Operational Research: An International Journal, 5 2, pp. 349-362.
- Siskos, Y., Bouranta, N. and Tsotsolas, N. (2005), “Measuring service quality for students in higher education: the case of a business university”, Foundations of Computing and Decision Sciences, 30 2, pp.163-180.
Office Hours
The office hours for the spring semester 2023-2024 are:
- Monday: 12:00 - 14:00
- Friday: 14:00 - 15:00
Full CV
For the full CV click here.
