• International health care: comparison of health systems
• Strategic planning for health service organizations
• Marketing of health services
• Human resources management
• Information technology systems in the health sector – new technologies and medicine
• Quality assurance
• Hospital management engineering
• Stock management and drug management

The purpose of the course is to analyse and explain key concepts and issues relating to the management of hospitals and healthcare services. The course describes and examines the following topics: the organization and operation of hospitals, strategic planning, quality assurance and patient satisfaction, human resource management, leadership, communication and assessment of nursing unit work, healthcare marketing, hospital management engineering, stock management, drug management, IT systems (IT).

Upon successful completion of the course students will be able to:

• understand the definitions and basic concepts related to the management of healthcare service providers;
• understand the institutional framework within which administration authorities operate to achieve acceptable solutions that maximize social benefit;
• recognize and analyse the particular characteristics of the administration of healthcare service providers;
• understand and use tools for the strategic management planning of healthcare service providers;
• analyse differences in the management of public and private nursing units;
• analyse and compare the characteristics of health systems;
• understand and apply marketing tools to different types of healthcare service providers;
• analyse and compare the results from the use of new technologies on hospital productivity;
• analyse quality assurance methods in healthcare service providers;
• use basic concepts to study the dynamics of groups; and
• implement financial analysis and hospital management techniques.