The key points of this course are:

•  Quality improvement in the modern business environment
•  DMAIC (define, measure, analyse, improve, and control) processes
•  Methods and philosophy of statistical process control
•  Control charts for variables and attributes
•  Process and Measurement System Capability Analysis
•  Project presentation

This course provides a comprehensive overview of modern quality control techniques, including the design of statistical process control systems and process improvement.

On successful completion of the course students should be able to:

•  understand the philosophy and basic concepts of quality improvement;
•  describe the DMAIC processes (define, measure, analyse, improve, and control);
•  demonstrate the ability to use the methods of statistical process control;
•  demonstrate the ability to design, use, and interpret control charts for variables;
•  demonstrate the ability to design, use, and interpret control charts for attributes;
•  perform analysis of process capability and measurement system capability;
•  write procedures for quality management – design & control; and
•  design and create forms for quality management – design & control.