Theory / Lab / Tutoring / Exercises Sessions
3 / - / - / -
Prerequisites
DEODE07 - Management
Instruction & Examination Language
Greek
Available for Erasmus Students
Yes
Course Type
Scientific Expertise
Faculty
A. Bouranta, L. Chytiris (Emeritus Professor)
Course Objectives - Contents
Course content:
- Tourism industry
- Hotel industry
- Hotel organization and staffing
- Hotel policy and statistics
- Hotel quality management
- Hotel–customer communication systems
- Tourism agencies
- Group tourism, incentives tourism
Learning Results
Course objective:
The objective of this course is to present critical issues relating to the operation and development of tourism enterprises, such as the evolution and characteristics of the hotel industry, the organization of hotels, organization of services, departmental functions of hotels and their relevant performance metrics, systems for quality control and quality assurance as well as the organization and operation of tourism agencies.
Learning outcomes:
At the end of this course students will be able to:
- approach and understand tourism as an economic and social phenomenon;
- understand the goals and function of tourism enterprises and apply management principles in hotels and tourism agencies;
- plan and provide services of the highest quality; and
- measure and improve service quality through scientifically documented methodologies.
